Policies

Book online or text us. Services marked "Deposit to book" hold your stylist's time with a deposit that goes toward your service. New clients start with a consultation, and returning clients can book the services marked "Consultation first" directly.

Please give us 48 hours to cancel or move an appointment. Long services hold a stylist's whole afternoon, and notice lets us offer that time to someone else. If you're running late, call or text: we'll fit in what the time allows, or rebook.

If you miss an appointment without a word, the deposit stays with the studio and we ask for a new one to rebook. It happens, and we would rather hear from you before it does.

Children are welcome when they are having a service. For everyone else, one guest can wait with you, so the room stays calm for people in long appointments.

Color and some smoothing products can call for a patch test before your first appointment, following the maker's directions. We tell you when you book and set up a short visit for it. If you have ever reacted to a hair product, or aren't sure, tell us first. This isn't medical advice: for a reaction, see your doctor.

If you're not happy with your style, tell us within a week and we'll look at it together. Results vary with hair type, history and care, which is why we talk about what's realistic at your consultation.

Tips are welcome and never expected. Leave one at the desk or when you pay, and it goes to the stylist who did your hair.